Delivery & Returns

Delivery and Returns

Shipping and handling

All UK orders will be sent by Royal Mail First Class delivery at a starting cost of £3.50 for 250g SwellGel and £5.45 for 1kg SwellGel (costs may be higher for bulk or heavy orders).

Overseas orders will be sent by Royal Mail Airmail, with precise costs calculated when you complete your order.

Example prices are as follows;

  • Europe (excluding UK): from £4.55 for 250g SwellGel
  • World Zone 1: from £4.50 for 250g SwellGel
  • World Zone 2: from £5.50 for 250g SwellGel

World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

World Zone 2 covers Australia, New Zealand, Singapore and the South Pacific - for full details of shipping zones, consult the Royal Mail website.

Shipping costs will vary depending on the weight of the items you order - heavier orders may push your order into a higher shipping threshold.

Please allow up to 28 days for delivery of overseas orders.

Returns policy

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days of receipt of goods for a full refund.

  • Do this by contacting us by email or telephone and quoting the order number supplied to you.
  • Your refund will be paid within 30 days.
  • You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
  • This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or wrongly described.

Any goods returned should be in saleable condition.

Back orders
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax charges 
For orders made from the UK or the European Union, 20% VAT is added. Orders from other areas are VAT free.

If you have any questions, please feel free to contact us.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.